Program and Operations Manager
- Hybrid
- 6 Weeks
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About the Syrian Canadian Foundation
The Syrian Canadian Foundation (SCF) was established in 2016 to support the resettlement of Syrian refugees in Canada. Since then, SCF has grown into a national charitable organization that serves refugees and newcomers from diverse backgrounds.
Our programs focus on three areas: language training, skills development and well-being. We work with community members and partners to help newcomers build their lives and participate fully in their communities.
Position Summary
SCF is seeking a Program and Operations Manager to oversee program delivery and support the organization’s day-to-day operations.
Working closely with the Executive Director, the Manager will coordinate programs from planning through evaluation. They will manage funding requirements, and partner relationships. They will also support grant development and help improve the internal systems used by staff.
The Manager will support SCF’s stakeholder relations by monitoring relevant policies, funding opportunities, and sector developments. They will help prepare briefing materials and coordinate meetings and engagement with government representatives, corporate partners, and funders.
This role requires someone who is highly organized and comfortable managing several priorities at once. The successful candidate will be a strong communicator and problem-solver who can work across programs, finance and operations.
Key Responsibilities
Program Planning and Delivery
- Oversee the planning, implementation and evaluation of SCF programs.
- Develop program workplans, timelines, budgets and performance measures.
- Work with program staff to ensure activities are delivered on time and according to funding agreements.
- Maintain clear records of program decisions, activities and results.
Grants and Funder Relations
- Identify and pursue funding opportunities aligned with SCF’s priorities and programs.
- Coordinate grant applications, expressions of interest, and funding proposals from development through submission.
- Partner with program and finance teams to develop budgets, deliverables, and funding requirements.
- Maintain the funding pipeline, including opportunities, deadlines, funding amounts, and next steps.
- Track funding requirements and coordinate timely reporting, and deliverables.
- Support the Executive Director with donor outreach, relationship management, and funding discussions.
Budget and Financial Coordination
- Develop and monitor program budgets with the Executive Director, finance team and program staff.
- Monitor spending against approved budgets.
- Ensure expenses meet funding requirements and maintain required documentation.
- Coordinate financial information for funding applications, audits, reports, and funder inquiries.
- Track program payments, participant supports and vendor expenses.
- Work with finance staff to respond to funder questions or audits.
Operations and Systems
- Improve internal processes, systems, and procedures to strengthen organizational efficiency and reduce administrative burden.
- Develop templates, trackers and procedures that support consistent operations.
- Support staff use shared systems and tools effectively.
- Maintain organizational policies and support staff in following established procedures.
- Support the use and maintenance of SCF’s CRM (Keela).
- Coordinate vendors, insurance, benefits, supplies, and other operational needs.
Partnerships, Government Relations and Community Engagement
- Build and maintain relationships with community organizations, government agencies, funders, and program partners.
- Monitor government policies, announcements, consultations, and funding opportunities relevant to SCF, and support engagement with elected officials, political staff, and public servants.
- Identify public consultations and government meetings where SCF can provide input.
- Prepare briefings and partnership materials, coordinate stakeholder meetings and follow-up, and represent SCF at community, government, and sector events.
Qualifications
- 4+ years of relevant experience in program management, nonprofit operations, fund development or community services.
- Experience managing programs from planning through delivery and evaluation, and responding to changing priorities throughout
- Experience creating and monitoring program budgets.
- Strong understanding of the nonprofit or charitable sector.
- Experience supervising staff or coordinating the work of a team.
- Ability to work independently while collaborating across different teams.
- Excellent writing, and communication skills.
- Strong attention to detail when managing budgets, deadlines and reporting requirements.
- learning and leveraging digital tools to improve operational efficiency, including databases and CRM systems. Experience with Keela or a comparable CRM platform is an asset.
- Experience working with government officials, public servants or government agencies is an asset.
- Must be based in the Greater Toronto Area and able to attend meetings and events across the region; access to a reliable vehicle is an asset.
Work Environment
This is a hybrid role with a combination of remote work and in-person responsibilities. SCF’s primary office is located at 4230 Sherwoodtowne Boulevard in Mississauga. The Manager will be expected to attend in-person meetings, program activities and community events across the GTA. Some evening and weekend work may be required.
Why Join SCF?
This role offers the opportunity to contribute to programs that have a direct impact on refugees and newcomers. The Program and Operations Manager will work across the organization and play an important role in strengthening SCF’s programs, funding and internal systems.
SCF offers:
- Hybrid and flexible work arrangements
- Comprehensive health benefits
- Paid vacation and personal wellness days
- Professional development opportunities
- A supportive and collaborative work environment
- Opportunities to attend community events, conferences and sector discussions
How to Apply
Please submit your resume and cover letter. Applications will be reviewed on a rolling basis until the position is filled. Your cover letter should highlight your experience managing programs, coordinating operations, and supporting community-based initiatives.
SCF is an equal opportunity employer committed to diversity, equity, inclusion and accessibility. We encourage applications from people of all backgrounds. We particularly welcome candidates with lived or professional experience related to refugee and newcomer communities. Accommodations are available throughout the recruitment process. Please let us know if you require support at any stage.
Application Deadline: Applications will be reviewed on a rolling basis until the position is filled.